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Come and work with us.
Are you Russian native or fluent with strong communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!
Our client is a leading platform for online shopping and global trade.
As an advisor, your daily responsibilities will include:
- Respond efficiently and effectively to all customers’ enquiries within given timescales
- Develop and maintain a full technical knowledge of the client’s products and services
- Deal with all correspondence as requested/required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
To succeed in the role, you will need to have:
- Native or proficient level of Russian (C2)
- Intermediate level of English (at least B2)
- Excellent listening and written/oral communication skills
- Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
- A motivated and enthusiastic personality
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and a unique ability to manage stress
- Ability to work under pressure and adapt quickly to adverse situations
- Technical aptitude and the ability to pick up new technology quickly
- Familiarity with ticketing systems
- Experience with policy work, or help resource project management
- Able to follow guidelines and instructions
- Ability to think outside the box
- Must hold Serbian citizenship or valid work permit for Serbia
- Be a local candidate or willing to relocate to Belgrade, Serbia
Benefits.
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
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