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Polish-Speaking Customer Care

Thessaloniki , Greece

Recruitment Direct

Mandatory:

Polish Mother tongue

Company

Recruitment Direct

Employment type

Full time

Experience

Entry level

DESCRIPTION

Polish-Speaking Customer Care

Thessaloniki, Greece

Salary: €1,100 gross/month × 14 salaries/year
Schedule: 5 days/week (40h), Monday–Sunday, shifts between 7:00–22:00 — emails only
Relocation: Package provided (must arrive 10+ days before start if no AFM/AMKA)

Perks & Benefits

Lunch allowance: €85 net/month
Travel allowance: €65 gross/month
Private health & life insurance
Birthday leave
Gym membership discount
Relocation assistance

Key Responsibilities

Deliver excellent customer service across email, phone, and chat
Research and respond to inquiries accurately & on time
Use internal documentation to resolve issues
Escalate unresolved/priority cases
Document interactions per SOPs
Identify & communicate recurring issues
Meet quality, KPIs, and policy standards
Collaborate with teammates and other departments
Attend training and comply with company policies

Requirements

Technical Skills

Fluent in Polish (written & spoken)
High-level English (written & spoken)
Proficient with Windows, MacOS, MS Office, Google Workspace

Soft Skills

Problem-solving & critical thinking
Excellent communication (written & oral)
Adaptable & flexible
Empathetic & customer-focused
Team-oriented
Open to feedback & eager to improve

Personality Traits

Resilient, calm, and professional under pressure
Adaptable to changing business needs
Trustworthy & reliable with strong integrity
Resourceful with high attention to detail
Skilled at multitasking

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