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German-Speaking Service Operations Representative - Budapest open_in_new
explore Budapest , Hungary
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DESCRIPTION
About the company
Our client is a global leader in the online food delivery industry, revolutionizing how people access meals and essentials. Operating in over 40 countries, they bring together cutting-edge technology, logistics expertise, and a passion for customer satisfaction to deliver outstanding service every day.
What will you do?
- Support customers, riders, and vendors by resolving issues quickly and effectively
- Handle inquiries with empathy and professionalism in German and English
- Troubleshoot daily operational challenges and escalate complex cases when necessary
- Work collaboratively to achieve service KPIs (accuracy, quality, speed)
- Maintain accurate documentation and follow standard processes
- Contribute to a positive and fast-moving team environment
REQUIREMENTS
Candidate profile
- Fluent in German and English (spoken and written)
- 1–3 years of experience in customer service, service operations, or a contact center
- Strong communication skills and the ability to stay calm under pressure
- Problem-solving mindset with attention to detail
- Flexibility to work daytime, evenings, weekends, and holidays
- Familiarity with CRM, ticketing, or operational tools is a plus