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Invoice Analyst with German

Sofia , Bulgaria

Accenture Bulgaria

Mandatory:

German Advanced

Company

Accenture Bulgaria

Employment type

Full time

Experience

Senior Level

DESCRIPTION

We are seeking a skilled and dedicated German speaking Sales Operations Analyst. The ideal candidate will be responsible for managing a variety of contract-related tasks and ensuring the effective administration of contract agreements. Collaborate with stakeholders, handle issues, and provide exceptional customer care.

Key Responsibilities

· Handle cases related to contract management, order processing, customer care, invoicing and cancellations.

· Manage contractual agreements and ensure compliance with established terms and conditions.

· Collaborate with internal and external stakeholders to address contract-related inquiries and resolve issues.

· Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.

· Oversee cancellation and retention processes, addressing customer complaints and cancellations effectively.

· Participate in discussions on new products and integration into standard processes.

· Provide exceptional customer care and manage inquiries across various channels.

REQUIREMENTS

Skills and Specifications:

· Advanced proficiency in German (B2) and medium proficiency in English.

· Ability to prioritize multiple tasks and maintain professional relationships.

· Good judgment, decision-making skills, and professional appearance.

· Key competencies: adaptability, action-oriented, accountability, drive for results, and collaboration.

· Excellent communication and problem-solving skills.

· Flexibility, adaptability, and enthusiasm with high levels of patience.

· Proficiency in CRM systems and call center software.

· Strong communication skills to build rapport with customers.

· Proven track record in sales operations or customer service preferred.

· Goal-oriented mindset and team player.

Education and Qualifications:

· Minimum of 1 year of experience in customer service and/or complex Backoffice processing.

· Experience in the Telco industry preferred.

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DESCRIPTION

REQUIREMENTS

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