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DESCRIPTION
Are you fluent in German and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team in Warsaw!
???? This role would require relocation to Warsaw, Poland, since this is a full-time on-site position.
???? Please note that this is a shift-based role that requires flexibility for the Day/Late/Night shifts.
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
REQUIREMENTS
✅ Requirements:
- Proficiency in both written and spoken German and English.
- Proactive attitude with a knack for customer support and sales.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Previous experience in a support role is advantageous.