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DESCRIPTION
David Kennedy Recruitment is working with "Top Workplace" tech business outsourcing company that is looking to hire a German speaking Concierge/Browser Onboarding Specialist for their offices in Dublin, Ireland.
Position: Concierge/Browser Onboarding Specialist
Location: Dublin, Republic of Ireland
Work model: hybrid, with 3 days per week at the office
Employment type: Full-time
Remuneration: Base salary + bonus.
DUTIES AND RESPONSIBILITIES:
- Facilitate the successful onboarding and adoption of enterprise software solutions, guiding customers across industries in integrating products into their operations.
- Act as a technical point of contact, assisting customers with troubleshooting, onboarding processes, and resolving account or product-related issues.
- Document customer interactions, use cases, and resolutions in CRM tools to improve knowledge sharing and streamline future support.
- Support large customer deals by managing relationships, rollout timelines, and handling product inquiries.
- Proactively build and maintain customer relationships to drive long-term engagement and identify opportunities for product expansion.
- Respond to diverse customer queries, providing direct assistance or directing them to appropriate resources.
REQUIREMENTS
- Native/ fluent in German (C1), both verbal and written. As well as proficiency in English (at least B2).
- Bachelor’s degree or equivalent professional experience.
- 1–2 years of experience in customer success, CRM, or support roles within SaaS, with a strong track record of performance.
- Familiarity with enterprise software and secure enterprise environments.
- Hands-on experience with CRM tools (e.g., Salesforce) and customer engineering or technical support.
- Strong problem-solving skills with the ability to manage technical troubleshooting for SaaS products.
- Ability to build and grow relationships with senior-level stakeholders.