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DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!
For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for –
Team Manager with Slovak and English.
Responsibilities:
- Supervise and monitor daily activities of a team of call center agents, ensuring adherence to company policies and legal regulations;
- Provide regular coaching and feedback to employees to help them meet and exceed performance goals;
- Address performance issues, implement improvement plans, and take corrective actions when necessary;
- Ensure service quality aligns with key performance indicators (KPIs) and financial targets;
- Handle escalated customer interactions and serve as a subject matter expert when needed;
- Organize team meetings and activities to facilitate communication and engagement.
REQUIREMENTS
Qualifications:
- Previous experience in a supervisory or team leadership role is an advantage;
- Strong proficiency in Slovak and English for effective communication;
- Proven ability to lead, mentor, and develop team members to achieve high performance;
- Strong multitasking and problem-solving skills, with the ability to work under pressure andmeet deadlines;
- Excellent verbal and written communication skills for clear and professional interaction;
- Flexibility to work on-site with a rotating schedule, including weekends, as needed.