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DESCRIPTION
Customer Care Assistant with German
Yes, our client is growing, and is looking for new talents to join their team!
Our client aims to leverage cutting-edge technology, providing the best experience to their millions of customers who trust them for their entertainment.
Role overview:
Fantastic opportunities working with the world's leading lighting solutions provider!
Our energy efficient lighting products, systems and services enable the customers to enjoy a superior quality of light, and make people’s lives safer and more comfortable, businesses more productive and cities more livable.
It is all about communication:
The Customer Care department suggests the primary touchpoint for the customers who want to communicate with our client. As a Customer Support assistant, you will be responsible for handling all communications and assisting the customers with inquiries and issues they may face.
Our client's Customer Care team is the front line of our services and one of their greatest strengths.
Key Responsibilities:
- Respond to inbound customer requests, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback
REQUIREMENTS
What you need to have is:
- Exceptionally customer focused
- Fluency in German both in verbal and written communication
- Good level of English in both verbal and written communication (for training purposes)
- At least 6 months experience in front-line technical customer service role preferred
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality
- Keep up with the latest IT and tech-related trends
- Proactive, self-motivated and a great team player
- Excellent soft skills, particularly in demonstrating empathy in active listening skills and demonstrating empathy