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Come work at Eneco as a Customer Care Agent in Sofia! Use your Dutch and English skills to provide exceptional service. Enjoy great benefits and flexible working conditions. Apply now!
Handling incoming phone calls, chats and emails regarding:
Invoices & reminders
Payments (payment plans, costs for deferred payments)
Rate changes
Complaint handling (overcharged, overpaid)
Retention
General questions about contracts (start/end date)
Relocation requests
Responding to both practical and emotional customer needs
Reporting to the team leader
REQUIREMENTS
Education: Secondary school diploma required, bachelor's degree preferred
Languages: Native Dutch (spoken and written) and communicative English
Experience with CRM systems and strong PC skills
Excellent writing skills with good structure and vocabulary
Empathy, self-confidence, multitasking, strong communication skills, flexibility and motivation