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DESCRIPTION
WHO WE ARE:
Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.
Glitnor has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria and Spain, and also a number of remote team members around the world.
We thrive on a flat organisational structure, built on the core belief that work should be a source of positivity. We foster an environment where freedom is coupled with responsibility, empowering individuals to harness their talents and drive professional advancement. We believe in promoting internally where possible, encouraging team members to reach the pinnacle of their ability.
We are looking for a Responsible Gaming Agent to join our growing team.
Glitnor Group is looking to hire a Swedish-speaking Responsible Gaming Agent to help us uphold the highest standards of care and integrity in player protection, while supporting our mission to create a safe and enjoyable gaming experience for all.
Based in our fantastic office in Sliema, Malta, you’ll play a vital role in identifying and managing potential problem gambling cases, working closely with internal teams to ensure that we operate responsibly and ethically at all times.
We are growing rapidly so this could be a great step into long term career progression.
At Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.
REQUIREMENTS
What will you be doing?
- Monitor player behavior using internal tools and risk-scoring systems.
- Conduct proactive and reactive account reviews, escalating cases when required.
- Assess player risk levels through behavioral and transactional analysis.
- Contact players via phone, email, or chat to provide tailored responsible gaming support.
- Recommend and apply responsible gambling measures (e.g., deposit limits, loss limits, self-exclusion).
- Act as an escalation point for complex Responsible Gaming cases.
- Document interactions, manage follow-ups, and prepare reports for senior management.
- Collaborate with other departments to improve processes, tools, and service delivery.
- Support the ongoing development of internal RG policies and procedures.
Who are you?
- Native or near-native level of Swedish, with strong English communication skills.
- Minimum 1 year of experience in Responsible Gaming, Risk, or Customer Support within iGaming.
- Some understanding of regulatory requirements in responsible gambling.
- Excellent communication and interpersonal skills, especially in sensitive situations.
- Calm, empathetic, and professional under pressure.
- Comfortable handling customer interactions via telephone, email, and chat.
- Detail-oriented, with excellent documentation and organisational skills.
- Flexibility to work shifts, including evenings and weekends.