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DESCRIPTION
- Support new merchants during onboarding, guiding them through setup and activation of SumUp products (Card Readers, POS Lite/Plus/Pro, Kiosk)
- Drive early product adoption by assisting with key activation steps, training sessions, and first transaction goals
- Monitor merchant activity, proactively reaching out to inactive users to offer support and boost engagement
- Collaborate with sales teams to ensure seamless handovers and continuity of onboarding experience
- Respond to inquiries and troubleshoot onboarding issues, escalating complex cases and covering the inbound support line as needed
REQUIREMENTS
- Fluent in German and English (C1 or C2)
- A natural problem-solver with a proactive mindset
- An outstanding communicator who genuinely enjoys helping customers
- Comfortable in a fast-paced, start-up environment
- Excited to work onsite at our Barcelona HQ