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Spanish - English speaking Customer Service Rep for Booking

Barcelona , Spain

TP Spain

Mandatory:

Spanish Mother tongue

English Proficiency

Company

TP Spain

Employment type

Experience

Entry level

DESCRIPTION

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

REQUIREMENTS

Spanish: C2 level. Also required advanced (C1) English
Excellent communication and inter-personal skills both written and spoken
User friendly PC skills: Office 365, CRM Database, and other internal platforms.
A problem-solving and solution-driven mentality
A positive, motivated mindset that will help you deal with some tricky customer problems.
Goal-oriented work approach
An open mind to changing priorities and business processes.
Affinity with Accommodation platforms
Experience within customer service or contact center environments will be valued.

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

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