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DESCRIPTION
Our brand-new client is a leading tobacco company dedicated to providing exceptional products and services to their customers.
We are seeking a motivated and skilled Customer Service Representative to join their dynamic team.
Your typical day:
- As a Customer Service Representative, you will be assisting customers via email, chat, and phone, ensuring a positive and efficient service experience.
- Also, you will be maintaining a thorough understanding of the products, brand, and industry to provide accurate information and support to customers.
- Additionally, you will be conducting research to gather relevant information and provide accurate responses to customer inquiries.
REQUIREMENTS
- Excellent communication skills
- Near Native level of Serbian, both written and verbal
- Advanced knowledge of English, both written and verbal
- EU Passport or Eligibility to work in Bulgaria (have a residency permit in Bulgaria)
- Previous experience in customer service or a related field
- Customer-oriented attitude
- Good typing and computer skills (MS Office applications)
- Proficiency in using CRM systems
- High attention to detail and accuracy in all tasks
- Ability to work both on your own and within a team
- High school education