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DESCRIPTION
Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
Follow established procedures to address customer needs promptly and professionally.
Process warranty claims and coordinate repair services for customers.
Provide technical troubleshooting support and guidance.
Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.
REQUIREMENTS
Knowledge of Czech at C1/C2 and English at B2 level.
Ability to work with multiple systems and platforms.
Knowledge of Microsoft Office.
Ability to empathize with customers while maintaining an objective point of view.
Ability to work in a team, positive attitude, and ability to support colleagues.