Helpdesk jobs abroad

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global

brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Junior

Backoffice Helpdesk Support Representative with Polish (Relocation Package for Bulgaria).

Key Responsibilities:

• Assist customers through email and chat by delivering prompt and precise information;
• Perform administrative duties connected to customer service, such as processing cases and
• maintaining records;
• Forward more complex or unresolved issues to the appropriate teams, following set procedures;
• Ensure a positive customer experience by communicating clearly and professionally;
• Work closely with colleagues and support continuous improvement by sharing insights and updating internal resources.

• Fluency in Polish and good command of English (written and spoken);
• Strong communication skills and customer-oriented mindset;
• Basic computer literacy and familiarity with helpdesk or other systems;
• Ability to work day shifts or part-time, depending on availability;
• Previous experience in customer support or administrative roles is a plus.