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DESCRIPTION
Dutch-Speaking Customer Service Agent
Remote from anywhere in Portugal
Compensation (choose your option):
- Option 1: €1,100 gross/month + free accommodation (private room in a shared apartment/house in the Lisbon area, utilities included).
- Option 2: €1,359 gross/month (without accommodation, allowances included).
About the Role
Join the customer support team of one of the largest e-commerce platforms in the Netherlands, a market leader in books, entertainment, electronics, and more. With over 6 million products available online, this company serves millions of customers with everything from Dutch and international books to the latest gadgets, games, and digital products.
As a Customer Service Agent, you’ll be the first point of contact, making sure every customer enjoys a smooth, professional, and friendly experience.
What You’ll Do
- Answer customer questions and resolve issues via phone and email.
- Troubleshoot problems related to orders, deliveries, payments, and returns.
- Support external sellers who use the platform.
- Provide information about digital products.
- Escalate and reroute complex cases to the right department.
What We’re Looking For
- Native/fluent Dutch speaker with good English skills.
- Strong communication and problem-solving skills.
- Customer-focused, empathetic, and solution-driven.
- Comfortable using digital tools and handling different types of queries.