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DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!
For one of our clients – а company specializing in customer experience technology that delivers outsourced sales, support, and business process services to large businesses, we are looking for – Support Services Advisor with Dutch and English.
Responsibilities:
- Deliver exceptional support via calls, emails, and chats;
- Diagnose and resolve issues with audio products quickly and effectively;
- Guide users through setup and troubleshooting with clarity and patience;
- Collaborate with internal teams on advanced technical cases;
- Keep accurate records of customer interactions and solutions provided.
REQUIREMENTS
Qualifications:
- Fluency in Dutch and English (spoken and written);
- Experience in customer service or tech support is a plus;
- Excellent communication and active listening skills;
- Passion for technology, especially audio equipment;
- Proficiency in using MS Office, ticketing systems.