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DESCRIPTION
Nordic Jobs Worldwide is looking for candidates with a fluent or native Swedish language skillset, for a Customer Service job in Greece.
You can choose from different projects: Work remotely at your home in Greece or Work at the office.
You can also choose between different office locations if you choose to work at the office: Athens or beautiful Chania site!
Do you speak Swedish and want to gain international experience within customer service and the IT industry? Then we have a golden opportunity for you!
Our multicultural client is searching for Swedish speakers, that want to work within customer service. We are looking specifically after you that have a good work attitude and service in your blood. Our partner is the market leader in Customer Care Services. They were awarded as the “Best Multi-Lingual Contact Center in Europe” and as a “Great Place to Work,” in Greece.
Their continuously growing international family consists of 6,300 dedicated employees that provide top quality first line customer service & technical support for leading companies in 36 languages. More than 91 nationalities make their working environment the most interesting multicultural one found in Greece.
You will be asked to:
- Interact effectively with existing customers via Calls, E mails or Chat in both Swedish and English.
- Handle customers’ complaints and issues with patience and empathy.
- Be able to solve efficiently all the technical issues.
- Record details of customer contacts and actions taken.
REQUIREMENTS
- Native or near-native fluency in Swedish and excellent command of English, both written and spoken.
- Strong customer-oriented mindset with a passion for delivering exceptional service.
- Excellent communication and interpersonal skills, with the ability to empathize and adapt to customer needs.
- Problem-solving abilities and a keen interest in troubleshooting technical issues.
- Proven ability to work independently, prioritize tasks, and multitask effectively.
- Familiarity with social media platforms and a genuine interest in technology.